Improvement of the booking process
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Soccer Skills is a comprehensive program that has been supporting the development of children and youth for years through professional football training. As one of the few initiatives of its kind in Poland, it offers a consistent training system based on proprietary methodology and experience, combining various forms of support for young athletes within a single, integrated structure.
booking.soccerskills.pl
Soccer Skills
Europe / Poland
Front-end development
Back-end development
Wordpress
PHP
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THE CHALLENGE
Registering for a camp should be exciting, not exhausting. The previous system was unintuitive and outdated, causing user frustration that damaged the brand's perception. Parents faced a tedious process with redundant fields and no mobile support. The lack of clear communication regarding payment status led to confusion and an influx of support tickets that the client’s team struggled to manage.
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THE SOLUTION
In response to Soccer Skills’ needs, we designed and implemented a brand-new booking system from the ground up, combining functionality with ease of use. We optimized the entire process by reducing the number of steps required to complete a booking and added a guest checkout option. The system was integrated with the Przelewy24 payment gateway, enabling both installment and deposit payments. We introduced automated emails with order status updates, payment reminders, and the ability to download attachments. The entire solution was prepared in two language versions – Polish and English.
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THE RESULTS
We delivered a modern, mobile-first solution that puts the user experience front and center. The redesigned interface guides parents effortlessly through selection to payment, ensuring clarity at every step. Features like automated attachments and bilingual support (PL/EN) provide immediate reassurance to customers. The result is a seamless, frustration-free booking journey that significantly improved customer satisfaction scores and reduced support inquiries.
We integrated the Przelewy24 payment gateway, which allows parents to choose between installment and deposit payments securely. Along with this, we introduced automated email workflows that send instant order status updates, payment reminders, and downloadable attachments. This gave users complete transparency at every step, which drastically reduced the influx of customer support inquiries.
We built a modern, mobile-first solution from the ground up to replace the outdated, non-responsive system. The new platform optimizes the entire process by drastically reducing the number of steps required to complete a registration, eliminating redundant fields, and adding a convenient guest checkout option to ensure a frustration-free experience.
WordPress combined with custom PHP development provided the ideal, cost-effective foundation to build a highly tailored booking engine from scratch while keeping content management simple for the client. To support the initiative's growth across Europe, the entire solution was developed natively in two language versions, Polish and English, providing a seamless experience for both local and international families.
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Product information website - Transparent offer, integration with Microsoft Dynamics and communication with the brand's customers
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